Refund Policy

HomeRefund Policy

We appreciate your purchase of our services at SEO-SA. As a provider of virtual/non-tangible irrevocable goods, it is important to note that we do not issue refunds once the order is completed and the service is delivered as described. By making a purchase, you acknowledge and understand this policy.

However, we understand that there may be exceptional circumstances related to the nature of the service we offer. Therefore, we have established the following conditions under which we can honor a refund request:

  1. Non-delivery of the service: While rare, there may be instances where processing times are slower, resulting in a delay in completing your order. If you encounter this situation, we recommend contacting our support department through our enquiry form for assistance. Claims for non-delivery must be submitted within 14 days from the order due date. Our support team will respond to you with an explanation for the delay and provide a final proposed date of completion. We appreciate your patience in such cases.

  2. Service not as described: If you believe that the purchased service does not match the description provided on our website, please report the issue to our support department within 3 days from the date of service delivery. In order to process your refund, clear evidence must be provided to support your claim.

We strive to ensure optimal satisfaction for our clients and will refund you if we fail to deliver as described.

For websites with no significant rankings, we kindly request your patience for at least 8 weeks. Our approach to ranking your website follows a safe and clean (White-Hat) methodology, prioritizing long-term results over temporary gains. We believe that you, too, seek sustainable rankings for your website.

A good On-Page SEO score, particularly in relation to your keywords, is essential and contributes to the success of our Off-Page SEO work.

Before issuing any refund, please contact our Customer Support, and we will respond to your request within 24 hours.

Please note that if we identify that you have simultaneously engaged our services and those of another company, we will be unable to process a refund.

Complaints based solely on false wishes or unrealistic expectations cannot be honored. We value our clients and strive to provide the best value for your money.

Our dedicated support team is always ready to assist you with timely and highly professional support.

IMPORTANT: SEO-SA reserves the right to thoroughly examine your refund request and provide you with a detailed analysis of the factors influencing the movement of your website in search engine results pages (SERPs). Please ensure that you address all the outlined factors accordingly.

Thank you for choosing to purchase from us.

Last Updated: Saturday, June 24th, 2023. 19:00

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